COLLECTION AND USE OF PERSONAL INFORMATION
The term "personal information" means information about an identifiable individual.
We may collect personal information when you:
• Register for an account with BestDoctor (the "BestDoctor Account");
• Submit your medical case, upload reports or otherwise use the Website;
• Contact us with an enquiry, question or complaint.
Registering for a BestDoctor Account.
When you visit the Website for the first time, you will be asked to register for a BestDoctor Account. We collect personal information including your name, email address, gender, and age range for the purposes of administering your account.
When you submit a case about your medical condition through the Website, we collect and use the information you include in your case-including any information about a medical condition that you may be asking about-for the purpose of connecting you with someone who can help answer your concerns or direct to you additional resources that may be of assistance. When you search for medical information through the Website, we collect and use your search terms for the purposes of locating relevant information to present for your review.
When you contact us with an enquiry, comment or complaint, you may be asked for information that identifies you (such as your name or email address) along with additional information we need to help us confirm your identity (if necessary), and to promptly answer your question or respond to your comment or complaint. We may also retain this information to assist you in the future and to improve our customer service and service offerings. Forms provided on the website are meant for feedback or general purposes only, and they do not request confidential health information.
The company is not responsible if unauthorized parties gain access to the confidential information shared in the online forms.
DISCLOSURE OF PERSONAL INFORMATION
We will not disclose, trade, rent, sell or otherwise transfer your personal information, without your consent, except as otherwise set out herein.
Medical case details
When you submit a case through the Website, we may disclose your details such as name, gender, and age group and medical to a medical professional for the purposes of enabling the medical professional to review your case, general information about you, and answer your concerns or direct you to additional resources. We do not disclose your e-mail address to the medical professional.
However please note that e-mail is considered a non-encrypted (and therefore non-secure) form of communication and it can be accessed and viewed by others, without your knowledge and permission.
Service Provider Arrangements
We may transfer (or otherwise make available) your personal information to our affiliates, partners and other third parties who provide services on our behalf. For example, we may use service providers to host the Website or send communications on our behalf.
Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose personal information for their own purposes. Your personal information may be maintained and processed by our affiliates and other third party service providers.
Sale of Business
We may transfer any information we have about you as an asset in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of the Website or as part of a corporate reorganization or stock sale or any other change in corporate control.
BestDoctor our affiliates and other service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by applicable laws of India or other law. We may also disclose personal information where necessary for the establishment, exercise or defense of legal claims, or as otherwise permitted by law.
When you use the Website, we collect information about your interaction with the Website, such as what features you use. We also collect the IP (Internet protocol) addresses of all visitors to our Website and other related information such as page requests, browser type, operating system and average time spent on our Website. We collect and use this information for the purposes of helping us understand how our users use the Website.
We have implemented administrative, technical and physical safeguards designed to protect personal information in our custody and control against unauthorized access, use, modify and disclosure.
Third party links
We do not have any control over such websites, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose, secure and otherwise treat your personal information.
Access to your Personal Information
You have the right to access, update, and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. To request access, updating or correction of inaccuracies in your personal information that we have in our custody or control, you can use the Website to review and correct your personal information, or you can email or write to us at the contact information set out below. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.
Contacting our Privacy Officer
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